Base: $79,000 - $107,000; bonus/equity: not specif...
On-site
Customer experience ownership
Technical troubleshooting
Data-driven decision making
Greenhouse Software is seeking a Manager of Technical Support to lead a team focused on delivering exceptional customer service and technical problem-solving. The ideal candidate will possess strong leadership skills, a data-driven mindset, and experience in a fast-paced support environment
Job Summary
Manage a team of Technical Support Specialists, ensuring they have the tools, knowledge, and support to solve complex customer problems.
Monitor individual and team metrics — CSAT, QA scores, tickets taken, and reopen rates — and translate data into meaningful coaching and process decisions.
Partner with cross-functional teams —product, enablement, and beyond — to resolve complex customer issues and influence strategic workflows.
Matching Summary
Match Score: 85
Greenhouse Software is seeking a Manager of Technical Support to lead a team focused on delivering exceptional customer service and technical problem-solving. The ideal candidate will possess strong leadership skills, a data-driven mindset, and experience in a fast-paced support environment.
Salary
Base: $79,000 - $107,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision insurance, life insurance, mental health resources, financial wellness, parental leave, 401(k) plan and company match, paid holidays, paid sick leave, flexible PTO