Event And Incident Coordinator

Leidos UK

Canberra, Australia
It service desk experience
Proactive incident reduction
Maintain accurate incident records
Play a key role in maintaining mission-critical ICT operations and grow your capability in a high-impact operations team

Job Summary

  • Play a key role in maintaining mission-critical ICT operations and grow your capability in a high-impact operations team.
  • The Event & Incident team are responsible for ensuring that all IT event and incident processes are effective in delivering restoration of normal service operations as soon as possible.
  • Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.

Matching Summary

Play a key role in maintaining mission-critical ICT operations and grow your capability in a high-impact operations team.

Skills & Requirements

Must-have

  • IT service desk experience
  • proactive incident reduction
  • maintain accurate incident records
  • monitor multi-service provider queues
  • after-hours incident support

Nice-to-have

  • family friendly certified workplace
  • strong customer service focus
  • continuous improvement of processes
  • diverse team members shared values

Key Requirements

  • Australian Citizen
  • NV-1 security clearance
  • willing to uplift to NV-2
  • rotating 24/7 roster

Work Rights

Australian Citizen

Tailored Resume

Cover Letter