Job Summary

• The GCMS Platform Support Lead is a key role responsible to support users of the Global Complaints Management System (GCMS), drive pro-active platform improvements and assure platform stability.
• Work with key business leaders and other partners, own the prioritization of feature and capability roadmap to assure best outcomes and investment returns.
• At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

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Skills & Requirements

Key Requirements

• 3+ years as Business Analyst or Product Owner
• Insurance experience strongly preferred
• Knowledge of PowerBI or Cognos required
• track record supporting change and transformation
• Data driven and oriented
• Metric oriented
• proactive in managing issues
• navigate through an organization
• problem-solving abilities

Work Rights