Assistant Client Digital Programme Manager

Chanel

Hong Kong, HK
Not specified (potentially hybrid or onsite based on luxury retail environment).
Digital programme or project management experience
Luxury retail or client engagement background
Mobile web platform and app ecosystem knowledge
Chanel is seeking an Assistant Client Digital Programme Manager for their Hong Kong office to enhance the digital client experience through innovative tools and strategies. The ideal candidate will have a background in digital project management within luxury retail, with a strong emphasis on stakeholder collaboration and client engagement

Job Summary

  • You will partner closely with the Client Engagement Strategy Manager to bring to life a best-in-class Fashion Digital Roadmap for Hong Kong and Macau.
  • Acting as product owner for local client digital solutions, you drive their rollout, adoption, and ongoing optimization in line with business objectives.
  • Your work directly influences how Chanel sets new benchmarks for digital luxury experiences in the Hong Kong and Macau market.

Matching Summary

Match Score: 85

Chanel is seeking an Assistant Client Digital Programme Manager for their Hong Kong office to enhance the digital client experience through innovative tools and strategies. The ideal candidate will have a background in digital project management within luxury retail, with a strong emphasis on stakeholder collaboration and client engagement.

Skills & Requirements

Must-have

  • digital programme or project management experience
  • luxury retail or client engagement background
  • mobile web platform and app ecosystem knowledge
  • stakeholder management across boutiques and vendors
  • data analysis and KPI monitoring capabilities

Nice-to-have

  • hands-on exposure to Salesforce tools
  • passion for continuous client experience elevation
  • ability to drive adoption through structured training
  • creative approach combined with analytical rigor

Key Requirements

  • Solid experience in digital programme or project management
  • Experience within luxury retail, client engagement, or omnichannel environments
  • Comfort navigating iOS/Android app ecosystems and clienteling solutions

Work Rights

Not specified

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