It Service Delivery Associate

HUB International

Chicago, IL, United States
Base: $20ph to $25ph; bonus/equity: not specified;...
On-site
Manage smo escalation queue
Follow up on open escalations
Provide status updates to end users
The IT Service Delivery Associate supports the SMO escalation process by assisting the escalation managers and analysts with the daily operational work that keeps the queue moving

Job Summary

  • The IT Service Delivery Associate supports the SMO escalation process by assisting the escalation managers and analysts with the daily operational work that keeps the queue moving.
  • This role helps triage and route incoming escalations, keep end users informed, support onboarding and offboarding coordination, and assist with hardware provisioning.
  • This is a hands-on, task-focused role ideal for someone building a career in IT service delivery who is eager to learn established processes and grow into broader responsibilities.

Matching Summary

The IT Service Delivery Associate supports the SMO escalation process by assisting the escalation managers and analysts with the daily operational work that keeps the queue moving.

Salary

Base: $20/hr to $25/hr; Bonus/Equity: Not specified; Benefits: Comprehensive benefit and total compensation packages

Skills & Requirements

Must-have

  • Manage SMO escalation queue
  • Follow up on open escalations
  • Provide status updates to end users
  • Assist with onboarding and offboarding
  • Assist with hardware provisioning
  • Maintain accurate escalation records

Nice-to-have

  • Customer-friendly attitude
  • Willingness to learn
  • Positive end-user experience

Key Requirements

  • 0-2 years of experience in IT support
  • High school diploma or equivalent
  • Familiarity with ServiceNow or ITSM platform is a plus
  • Basic understanding of incident management

Work Rights

Not specified

Tailored Resume

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