Team Lead- Regulatory- Homeowner Advocacy

Carnegie Mortgage Partners LLC

Not specified; not specified; medical, dental, vis...
**
6+ years mortgage servicing experience
Regulatory affairs or quality assurance background
High school diploma or equivalent required
** Carnegie Mortgage Partners LLC is seeking a Team Lead for their Homeowner Advocacy department, focusing on managing homeowner-related issues and supporting team members. The ideal candidate will possess extensive mortgage servicing experience and strong leadership skills, with an emphasis on collaboration and problem-solving. **

Job Summary

  • The role involves managing complex homeowner complaints and escalations while ensuring regulatory compliance.
  • Candidates must demonstrate a proven track record of high-quality performance with at least 95% quality scores.
  • The company offers comprehensive benefits including medical insurance, 401(k) matching, and paid volunteer time off.

Matching Summary

Match Score: 75

** Carnegie Mortgage Partners LLC is seeking a Team Lead for their Homeowner Advocacy department, focusing on managing homeowner-related issues and supporting team members. The ideal candidate will possess extensive mortgage servicing experience and strong leadership skills, with an emphasis on collaboration and problem-solving. **

Salary

Not specified; Not specified; Medical, dental, vision, 401(k) match, Paid Maternity Leave

Skills & Requirements

Must-have

  • 6+ years mortgage servicing experience
  • Regulatory Affairs or Quality Assurance background
  • High school diploma or equivalent required
  • 95% quality scores in Homeowner Advocacy
  • 12 resolutions per day average productivity
  • On-site work requirement mandatory

Nice-to-have

  • Experience with late-stage collections
  • Knowledge of modifications and short sales
  • Deeds in Lieu of Foreclosure experience
  • Strong written communication skills
  • Collaborative team spirit
  • Willingness to train new hires

Key Requirements

  • 6+ years Mortgage Servicing experience
  • Previous complaint handling experience preferred
  • At least 2 years demonstrated quality performance
  • No less than 12 resolutions per day average
  • Smartphone with security apps required

Work Rights

Not specified

Tailored Resume

Cover Letter