Manager, Service Ops

Otisjob

Fort Worth, TX, United States
On-site
Field employee safety
Quality of service
Resource allocation
Ensure field employee safety and quality of service in your territory, and plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards

Job Summary

  • Ensure field employee safety and quality of service in your territory, and plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards.
  • Conduct field education training with field workforce to improve efficiencies, managing route schedules and callback rates, and understand how to provide technical support to field staff.
  • You will receive a long-term employment contract with the world market leader in a crisis-proof industry and comprehensive benefits including 401(k), medical, dental, vision, and paid time off.

Matching Summary

Ensure field employee safety and quality of service in your territory, and plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards.

Skills & Requirements

Must-have

  • Field employee safety
  • Quality of service
  • Resource allocation
  • Technical support
  • Repair order authorization

Nice-to-have

  • International talent driven company
  • Crisis-proof industry
  • Innovation and employee opportunity

Key Requirements

  • High school education required
  • BA/BS degree preferred or equivalent relevant work experience (at least 7 years)
  • Experience working with a team of technicians
  • Leadership experience required
  • Driver’s license as required

Work Rights

Not specified

Tailored Resume

Cover Letter