Staff, Experience Researcher

Sam's Club

Bentonville, AR, United States of America
$110,000.00 - $220,000.00; bonus/equity: annual or...
Researchops expertise at scale
Build scalable systems
Participant management and recruitment
The Sam's Club Experience Strategy and Innovation team crafts compelling experiences wherever we meet our members and associates

Job Summary

  • The Sam's Club Experience Strategy and Innovation team crafts compelling experiences wherever we meet our members and associates.
  • As a member of the Experience Research team, you’ll wear many hats and build scalable processes from the ground up to ensure the team can run smoothly and focus on generating deep, high-quality insights.
  • Sam's Club offers competitive pay, performance-based bonus awards, and great benefits including health, financial, and paid time off.

Matching Summary

The Sam's Club Experience Strategy and Innovation team crafts compelling experiences wherever we meet our members and associates.

Salary

$110,000.00 - $220,000.00; Bonus/Equity: Annual or quarterly performance bonuses; Benefits: Health, financial, paid time off, education benefits

Skills & Requirements

Must-have

  • ResearchOps expertise at scale
  • Build scalable systems
  • Participant management and recruitment
  • Process design and standardization
  • Tools and infrastructure management
  • Insight management and storytelling

Nice-to-have

  • Cultivating culture of experimentation
  • Growing empathy and research capability
  • Service-oriented mindset
  • Knowledge of accessibility best practices
  • Experience with GenAI in research

Key Requirements

  • 6+ years of experience in ResearchOps
  • Experience building research operations systems
  • Strong program and project management skills
  • Deep understanding of research methods
  • Experience standardizing processes
  • Proven ability to partner cross-functionally
  • Experience managing research tools and vendors

Work Rights

Not specified

Tailored Resume

Cover Letter