Base: not specified; bonus/equity: bonuses include...
Hybrid
Bilingual english and french communication
Client relationship management
Payment arrangement negotiation
You will engage with clients through outbound calls to provide financial advice and negotiate payment solutions for overdue accounts while delivering an exceptional client experience
Job Summary
You will engage with clients through outbound calls to provide financial advice and negotiate payment solutions for overdue accounts while delivering an exceptional client experience.
The role offers a comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, and excellent career development opportunities.
RBC is committed to fostering an inclusive workplace with flexible work arrangements and supports employee development through coaching and a collaborative team environment.
Matching Summary
You will engage with clients through outbound calls to provide financial advice and negotiate payment solutions for overdue accounts while delivering an exceptional client experience.
Salary
Base: Not specified; Bonus/Equity: Bonuses included; Benefits: Flexible benefits and stock where applicable
Skills & Requirements
Must-have
Bilingual English and French communication
Client relationship management
Payment arrangement negotiation
Risk and compliance adherence
Shift flexibility including weekends
Nice-to-have
Customer service experience
Negotiation skills
Team and metrics-based environment experience
Contact/Call Centre experience
Fluency in Cantonese and/or Mandarin
Key Requirements
Bilingualism in English and French
Full time availability with shift flexibility
Proven interpersonal and problem resolution skills