Bilingual Credit Management Resolution Officer

Royal Bank of Canada

Montréal, Canada
Base: not specified; bonus/equity: bonuses + stock...
Hybrid
Bilingual english and french communication
Client relationship management
Problem resolution skills
You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need

Job Summary

  • You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need.
  • We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable.

Matching Summary

You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need.

Salary

Base: Not specified; Bonus/Equity: Bonuses and stock where applicable; Benefits: Flexible benefits

Skills & Requirements

Must-have

  • Bilingual English and French communication
  • Client relationship management
  • Problem resolution skills
  • Flexible shift availability
  • Compliance adherence

Nice-to-have

  • Negotiation skills
  • Experience in contact/call centre
  • Team collaboration
  • Fluency in Cantonese and/or Mandarin
  • Metrics-based performance environment

Key Requirements

  • Bilingualism in English and French
  • Full time availability with flexible shifts
  • Proven interpersonal and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter