Premium Service Manager

Team Global Express

Competitive salary above industry st + ards; not s...
Fully remote
Proven leadership experience in customer service
Experience working with offshore outsourced partners
Strong stakeholder influence and customer-facing confidence
This role leads a specialist team delivering proactive, high-touch support to the company's highest value Freight customers

Job Summary

  • This role leads a specialist team delivering proactive, high-touch support to the company's highest value Freight customers.
  • The position serves as the senior escalation point for complex customer issues while partnering with Sales and Operations to translate demand into service readiness.
  • Team Global Express offers competitive salary above industry standards, flexible work including remote options, and an inclusive workplace culture.

Matching Summary

This role leads a specialist team delivering proactive, high-touch support to the company's highest value Freight customers.

Salary

Competitive salary above industry standards; Not specified; Upskilling, training, mentoring, employee perks, flexible work, parental leave, peer recognition awards

Skills & Requirements

Must-have

  • Proven leadership experience in Customer Service
  • Experience working with offshore outsourced partners
  • Strong stakeholder influence and customer-facing confidence

Nice-to-have

  • Passion for service excellence
  • Calm under pressure and solutions focused
  • Sharp operational mindset

Key Requirements

  • Proven leadership experience in Customer Service / Customer Experience
  • Experience working with offshore/outsourced service partners
  • Pre-employment checks including criminal history and medical assessment

Work Rights

Not specified

Tailored Resume

Cover Letter