Service Desk Analyst I

CSG International Sdn. Bhd.

India
Hybrid
Microsoft products
Windows 10, 11
Office and outlook
CSG International Sdn. Bhd. is seeking a Service Desk Analyst I to join their Modern Workplace team in a hybrid work environment. The role involves initial customer support, incident management, and collaboration with internal teams to resolve inquiries and issues

Job Summary

  • You will be a Service Desk Analyst I within the Modern Workplace team, contributing toward facilitating the initial call from internal customer inquiries or incidents.
  • You will be responsible for answering questions, creating initial tickets, and may perform incident resolution, maintaining contact with the customer on incidents.
  • CSG offers a Work from Home, in-office, or hybrid work model with benefits including Dental, Medical, Vision, Paid Vacation, Volunteer, and Holiday Time Off.

Matching Summary

Match Score: 85

CSG International Sdn. Bhd. is seeking a Service Desk Analyst I to join their Modern Workplace team in a hybrid work environment. The role involves initial customer support, incident management, and collaboration with internal teams to resolve inquiries and issues.

Skills & Requirements

Must-have

  • Microsoft products
  • Windows 10, 11
  • Office and Outlook
  • CRM ticketing system
  • troubleshooting mobile devices

Nice-to-have

  • empower others
  • authentic
  • bold thinking
  • innovative ideas

Key Requirements

  • Associate bachelor’s degree or equivalent experience
  • 1-2 years of experience
  • Basic understanding of computer PC networking
  • standard browser troubleshooting

Work Rights

Not specified

Tailored Resume

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