This role serves as the dedicated owner of the Inner Circle loyalty programme to turn past guests into lifelong advocates
Job Summary
This role serves as the dedicated owner of the Inner Circle loyalty programme to turn past guests into lifelong advocates.
The successful candidate will act as a strategic thinker who connects brand standards, guest experience, and commercial outcomes across multiple departments.
Employees receive an employee stock option plan, unlimited holiday policy, and generous discounts at Bob W locations across Europe.
Matching Summary
This role serves as the dedicated owner of the Inner Circle loyalty programme to turn past guests into lifelong advocates.
Salary
Base: £64,000-£80,000; Bonus/Equity: Employee stock option plan (ESOP); Benefits: Unlimited holiday, health insurance, sports compensation
Skills & Requirements
Must-have
Loyalty and retention programme management
CRM tools Twilio Segment Revinate Intercom
Cross-functional collaboration with Operations
Guest insight synthesis using AI tools
New property opening readiness coordination
Nice-to-have
Fluency in German or European languages
Experience with institutional landlord relations
Proactive bottleneck anticipation skills
Community relations management experience
Strategic partner network building
Key Requirements
Managed loyalty or retention programme with commercial accountability
Track record of coordinating complex property launches