Reservations Agent

Pyramid Global Hospitality

Wisconsin Dells, Wisconsin, United States
Base: $15.50; bonus/equity: not specified; benefit...
Answer incoming calls and emails
Accurately process reservations and cancellations
Promote resort amenities and packages
The Reservations Agent plays a key role in ensuring a positive first impression by offering accurate information and professional communication

Job Summary

  • The Reservations Agent plays a key role in ensuring a positive first impression by offering accurate information and professional communication.
  • Pyramid Global Hospitality offers comprehensive benefits including health insurance, retirement plans, paid time off, and free employee meals.
  • This position is part of the launch team for The Dellshire, a unique medieval-inspired destination resort opening in Spring 2026.

Matching Summary

The Reservations Agent plays a key role in ensuring a positive first impression by offering accurate information and professional communication.

Salary

Base: $15.50; Bonus/Equity: Not specified; Benefits: Comprehensive health, dental, vision, 401(k) match, paid time off, free meals

Skills & Requirements

Must-have

  • Answer incoming calls and emails
  • Accurately process reservations and cancellations
  • Promote resort amenities and packages
  • Maintain accurate reservation records
  • Verify payment information securely

Nice-to-have

  • Strong communication and interpersonal skills
  • Ability to multitask under pressure
  • Professional appearance and demeanor
  • Experience with Opera or SynXis systems
  • Passion for sales and hospitality

Key Requirements

  • High school diploma or equivalent required
  • Minimum 1 year experience preferred
  • Proficiency in Microsoft Office and PMS
  • Flexibility to work weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter