Customer Care Mitarbeiter:in – Technical Guide 100% (m/w/d)

TREK BICYCLE CORP

Dübendorf, Switzerland
Not specified; not specified; attractive trek bene...
Technical training in two-wheelers or sports
Experience with warranty and claims processing
Strong technical understanding of bikes and e-bikes
This role serves as the central point of contact for authorized dealers regarding warranty and complaint cases

Job Summary

  • This role serves as the central point of contact for authorized dealers regarding warranty and complaint cases.
  • The position involves coordinating spare part deliveries, returns, and credits while ensuring transparent communication.
  • Employees benefit from a dynamic international environment with flat hierarchies and up to two days of home office per week.

Matching Summary

This role serves as the central point of contact for authorized dealers regarding warranty and complaint cases.

Salary

Not specified; Not specified; Attractive Trek benefits and discounts available

Skills & Requirements

Must-have

  • Technical training in two-wheelers or sports
  • Experience with warranty and claims processing
  • Strong technical understanding of bikes and e-bikes
  • Fluent German and good English communication skills

Nice-to-have

  • Prior customer service experience preferred
  • Familiarity with ERP or ticketing systems
  • Proven ability to optimize service processes
  • Team-oriented mindset with high stress tolerance

Key Requirements

  • Completed technical training in bicycles/sports
  • German language proficiency required
  • English language proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter