Customer Service Specialist - Discharges

CommBank

Perth, Australia
Not specified; not specified; benefits not detaile...
1d onsite
Strong customer service experience
High attention to detail and accuracy
Ability to meet operational deadlines
The role involves processing a high volume of discharge requests daily while maintaining strong customer obsession and meeting strict deadlines

Job Summary

  • The role involves processing a high volume of discharge requests daily while maintaining strong customer obsession and meeting strict deadlines.
  • Candidates will provide superior internal customer service by managing stakeholder enquiries, complaints, and conducting investigations into transactional issues.
  • The position offers a hybrid working model with one day in the office per week after training for those based in Perth or Melbourne.

Matching Summary

The role involves processing a high volume of discharge requests daily while maintaining strong customer obsession and meeting strict deadlines.

Salary

Not specified; Not specified; Benefits not detailed

Skills & Requirements

Must-have

  • Strong customer service experience
  • High attention to detail and accuracy
  • Ability to meet operational deadlines
  • Experience with lending processes desirable

Nice-to-have

  • Adaptable and quick learner
  • Team-orientated outlook
  • Positive can-do mindset
  • Interest in commercial lending career

Key Requirements

  • Demonstrated knowledge of home or commercial lending process
  • Strong work ethic with team focus
  • No specific degree or license mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter