Complaints Regulatory Reporting Lead

603

New Jersey, United States
Base: $140,000 to $155,000; bonus: eligible per in...
Design complaint metric frameworks
Produce thematic analysis reports
Build regulatory compliance reports
This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement

Job Summary

  • This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement.
  • The position requires producing thematic analysis reports that translate complaint patterns into actionable narratives for management decision-making.
  • Candidates must have strong analytical skills to navigate between granular data and executive-level narratives while ensuring regulatory adherence.

Matching Summary

This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement.

Salary

Base: $140,000 to $155,000; Bonus: Eligible per incentive plan; Benefits: Comprehensive Total Rewards Program including health and development

Skills & Requirements

Must-have

  • Design complaint metric frameworks
  • Produce thematic analysis reports
  • Build regulatory compliance reports
  • Track workforce capacity metrics
  • Conduct data quality analysis
  • Define data standards and field usage

Nice-to-have

  • Champion automation and dashboard tools
  • Harmonize reporting methodologies globally
  • Partner with senior leadership teams
  • Present complex findings to stakeholders

Key Requirements

  • Bachelor's degree in Business, Data Analytics, or related field
  • 7+ years of reporting experience in operations or compliance
  • Strong understanding of complaints regulatory frameworks
  • Proficiency in advanced Excel, Cognos, SQL, PowerBI

Work Rights

Not specified

Tailored Resume

Cover Letter