The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing exceptional service
Job Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing exceptional service.
Service Associates act as the main host, responsible for greeting members, managing check-ins, and ensuring the front desk area remains organized and stocked.
Employees must embrace core values such as taking personal responsibility, being optimistic, and fighting hard to win while supporting the team.
Matching Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing exceptional service.
Skills & Requirements
Must-have
Greet members and guests professionally
Process payments and manage memberships
Maintain clean front desk and facility areas
Handle member inquiries and complaints promptly
Operate gym management software systems
Nice-to-have
Experience in the fitness industry
Strong interest in creating a fun atmosphere
Ability to multitask in fast-paced environments
Excellent interpersonal and problem-solving skills
Key Requirements
CPR certification required within 30 days of hire
Previous experience in customer service or front desk roles
Ability to lift more than 40 lbs repeatedly
Flexibility to work evenings, weekends, and holidays
Proficiency in MS Office and gym management software