Technical Writer Ii, Knowledge Base & Enablement (it/service Desk)

Teladoc Health

Base: $50,000 - $70,000; bonus/equity: performance...
Fully remote
Knowledge base (kb) initiative
Internal training program
Documentation within confluence, jira, sharepoint
Teladoc Health is seeking a Technical Writer II to manage their Knowledge Base and internal training programs in a fully remote role. The ideal candidate should have a strong background in creating technical documentation, particularly within a Service Desk or IT Support environment, and possess excellent communication skills

Job Summary

  • The role will oversee the entire Knowledge Base (KB) initiative including curation and delivery to internal and external clients; manage the internal training program to ensure continual service improvement and overall client satisfaction.
  • Works with business leaders and stakeholders to identify and address areas of opportunity and gaps in knowledge flow.
  • Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.

Matching Summary

Match Score: 85

Teladoc Health is seeking a Technical Writer II to manage their Knowledge Base and internal training programs in a fully remote role. The ideal candidate should have a strong background in creating technical documentation, particularly within a Service Desk or IT Support environment, and possess excellent communication skills.

Salary

Base: $50,000 - $70,000; Bonus/Equity: performance bonus; Benefits: subject to eligibility requirements

Skills & Requirements

Must-have

  • Knowledge Base (KB) initiative
  • internal training program
  • documentation within Confluence, Jira, SharePoint
  • HTML or rich text editing
  • gathering requirements from stakeholders

Nice-to-have

  • emerging technologies
  • chatbot-enabled support
  • IT or cybersecurity environments
  • high-performance culture
  • transformative solutions

Key Requirements

  • 3+ years of experience in technical documentation or KB content
  • Bachelor’s degree in a STEM field or equivalent work experience
  • Proven ability to translate complex technical processes
  • Hands-on experience managing documentation within tools
  • Experience working cross-functionally
  • Demonstrated ability to identify knowledge gaps

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter