Service Delivery Manager - End User Computing

SOURCEFORCE PTE. LTD.

D15 Katong, Joo Chiat, Amber Road, 2 TANJONG KATONG ROAD PLQ3 437161
Sgd 9,000 - 11,000 / monthly pm
On-site
Field service
Point of contact for clients
Site management
The Service Delivery Manager (SDM) at SOURCEFORCE PTE. LTD. will oversee End User Computing (EUC) Field Services across the ASPAC region for a global pharmaceutical client, focusing on customer relationship management, leadership, and operational excellence. The role requires managing distributed teams, ensuring compliance with pharma regulatory standards, and driving continuous improvement initiatives

Job Summary

  • Role Purpose The Service Delivery Manager (SDM) will be responsible for end-to-end delivery of End User Computing (EUC) Field Services across the ASPAC region for a global pharmaceutical client
  • Key Responsibilities Customer Relationship Management  Act as the primary regional point of contact for the client across ASPAC for EUC Field Services
  •  Build and maintain strong, trusted relationships with client stakeholders, site leaders, and global IT teams

Matching Summary

Match Score: 85

The Service Delivery Manager (SDM) at SOURCEFORCE PTE. LTD. will oversee End User Computing (EUC) Field Services across the ASPAC region for a global pharmaceutical client, focusing on customer relationship management, leadership, and operational excellence. The role requires managing distributed teams, ensuring compliance with pharma regulatory standards, and driving continuous improvement initiatives.

Salary

SGD 9,000 - 11,000 / Monthly

Skills & Requirements

Must-have

  • Field Service
  • Point Of Contact For Clients
  • Site Management
  • Governance
  • Customer Relationship Management (CRM)

Nice-to-have

  • Problem Management
  • Service Desk
  • Service Delivery Management
  • Customer Satisfaction
  • Stakeholder Management
  • Incident Management
  • Service Delivery

Key Requirements

  • Minimum 10 years experience

Work Rights

Tailored Resume

Cover Letter