Front office or guest services leadership background
Strong financial acumen and budget management skills
The Director of Rooms oversees both Rooms Operation and Housekeeping to ensure seamless cooperation between the Front Office Team and Housekeeping
Job Summary
The Director of Rooms oversees both Rooms Operation and Housekeeping to ensure seamless cooperation between the Front Office Team and Housekeeping.
This leader drives excellence through a culture of genuine hospitality, efficiency, and collaboration while maintaining operational control over service quality, staffing, and training.
The role requires managing departmental budgets, payroll, and productivity goals while monitoring revenue opportunities including room upgrades and personalized amenity sales.
Matching Summary
The Director of Rooms oversees both Rooms Operation and Housekeeping to ensure seamless cooperation between the Front Office Team and Housekeeping.
Skills & Requirements
Must-have
8-10 years luxury hotel operations experience
Front Office or Guest Services leadership background
Strong financial acumen and budget management skills
Fluent in English plus Mandarin or Cantonese
Nice-to-have
Experience as Butler Manager or Director of Guest Services
Culturally aware with diverse guest personalization skills
Strategic thinker translating vision into execution
High emotional intelligence and interpersonal skills
Key Requirements
Minimum 8-10 years luxury hotel operations experience
Bachelor Degree in Hospitality Business Management or equivalent
Previous experience as Butler Manager, Front Office Manager, or Director of Guest Services
Fluency in English and at least one additional language (Mandarin or Cantonese preferred)