On-site (100% for the first 6 months, then hybrid with 1 day remote per week)
Respond to customer inquiries
Provide solutions across business lines
Resolve customer complaints
M&T Bank is seeking a Contact Center Service Representative for their Williamsville, NY location, offering a full-time position with a schedule primarily from 12:30 PM to 9:00 PM. The role involves providing exceptional customer service and support while addressing inquiries about bank products and services
Job Summary
As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions.
You’ll respond to inquiries about our products and services and provide solutions across various business lines.
We offer paid training, overtime and shift differential, paid time off, health care benefits, and a retirement savings plan.
Matching Summary
Match Score: 85
M&T Bank is seeking a Contact Center Service Representative for their Williamsville, NY location, offering a full-time position with a schedule primarily from 12:30 PM to 9:00 PM. The role involves providing exceptional customer service and support while addressing inquiries about bank products and services.
Salary
Base: $19–$23 per hour + 10% Shift Differential; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health Care Benefits, Retirement Savings Plan, Tuition Reimbursement
Skills & Requirements
Must-have
Respond to customer inquiries
Provide solutions across business lines
Resolve customer complaints
Adhere to risk and regulatory standards
Nice-to-have
Suggest alternative bank products
Contribute to customer retention
Expand customer relationships
Key Requirements
High school diploma or equivalent
At least 6 months of proven experience in sales, service, or a related field