Manager, Customer Service Excellence

FASTSTREAM RECRUITMENT PTE. LTD.

Islandwide, Singapore
5+ years customer service experience
Container shipping or logistics background
Leading teams in global environment
The role involves developing a comprehensive customer experience strategy for a global shipping company

Job Summary

  • The role involves developing a comprehensive customer experience strategy for a global shipping company.
  • Candidates must have a proven track record of leading customer service teams within the container shipping or logistics sector.
  • The position requires working closely with IT and product teams to adopt new digital service tools and automation.

Matching Summary

Match Score: 85

The role involves developing a comprehensive customer experience strategy for a global shipping company.

Skills & Requirements

Must-have

  • 5+ years customer service experience
  • Container shipping or logistics background
  • Leading teams in global environment
  • Implementing digital service tools
  • Analyzing data for trends

Nice-to-have

  • Knowledge of shipping industry trends
  • Collaboration with IT and product teams
  • Experience with automation initiatives

Key Requirements

  • 5+ years experience in customer service
  • Experience in container shipping or logistics
  • Proven leadership in fast-paced global environments
  • Experience implementing digital tools

Work Rights

Not specified

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