Technology Support Lead

cw-partner-karriere.de

Base: $132,100.20 - $155,412.00; bonus/equity: not...
Fully remote
First-line technical support
Hardware and software troubleshooting
Incident ticket creation and documentation
Cushman & Wakefield is seeking a Technology Support Lead to provide first-level support for technical issues from designated end users. The position requires strong technical skills and experience in customer service, with proficiency in various operating systems and applications

Job Summary

  • Provides first level support for designated end users handling inbound calls, emails, and chats regarding technical issues.
  • Responsible for setup of peripheral equipment, software installs and configuration, wireless and LAN configurations, and resolving access issues.
  • Cushman & Wakefield offers a comprehensive benefits package including health, vision, dental insurance, retirement plans, and competitive pay.

Matching Summary

Match Score: 85

Cushman & Wakefield is seeking a Technology Support Lead to provide first-level support for technical issues from designated end users. The position requires strong technical skills and experience in customer service, with proficiency in various operating systems and applications.

Salary

Base: $132,100.20 - $155,412.00; Bonus/Equity: Not specified; Benefits: health, vision, dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, paid and unpaid time off

Skills & Requirements

Must-have

  • first-line technical support
  • hardware and software troubleshooting
  • incident ticket creation and documentation
  • support for mobile devices
  • proficient with Windows OS
  • proficient with O365 and MS Office Suite
  • familiar with remote support tools

Nice-to-have

  • customer focused
  • critical thinker and problem solver
  • professionalism and work ethic
  • interpersonal communication skills
  • technical aptitude

Key Requirements

  • Associates degree or college coursework
  • 2-3 years technical experience in similar role
  • ITIL Foundation Level certification preferred
  • industry related technical certificates are a plus

Work Rights

Not specified

Tailored Resume

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