Member Experience Manager

EōS Fitness

Houston, TX, US
Hourly: $15; bonus/equity: not specified; benefits...
On-site
Customer service or front-line leadership experience
Excellent written and verbal communication skills
Proficiency with fitness management software
The core purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring facility cleanliness.
  • Benefits include free membership for the employee and one family member, daily pay options, and comprehensive health insurance coverage.

Matching Summary

The core purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Hourly: $15; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Proficiency with fitness management software
  • Ability to lift more than 40 lbs routinely
  • Knowledge of membership management and billing processes

Nice-to-have

  • Experience in the fitness or hospitality industry
  • Strong organizational skills and attention to detail
  • Ability to multitask in a fast-paced environment
  • Social media platform proficiency
  • Microsoft Office Suite proficiency

Key Requirements

  • Must successfully pass background check
  • Obtain CPR certification within 30 days of employment
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter