Technical Service Representative I - Small Engine Repair (bilingual)
Husqvarna Forest and Garden
Multiple Locations
Technical information and repair knowledge
Troubleshooting and diagnosis
Customer relationship management system
The Technical Service Representative I provides entry-level technical support for all Husqvarna Group Products to Distributors, Dealers, National Accounts, and Customers
Job Summary
The Technical Service Representative I provides entry-level technical support for all Husqvarna Group Products to Distributors, Dealers, National Accounts, and Customers.
Responsibilities include responding to technical questions, troubleshooting issues, determining warranty eligibility, and recording case details in CRM.
This role also involves providing input to manufacturing and engineering for product improvements and assisting dealers with warranty processing and component failure analysis.
Matching Summary
The Technical Service Representative I provides entry-level technical support for all Husqvarna Group Products to Distributors, Dealers, National Accounts, and Customers.
Skills & Requirements
Must-have
Technical Information and Repair Knowledge
Troubleshooting and Diagnosis
Customer Relationship Management System
Warranty Processing and Analysis
Oral and Interpersonal Communication Skills
Computer Navigational Skills
MS Office Basic Capability
Nice-to-have
Building customer relationships
Solving routine issues
Handling difficult customers
Reading customer tones
Picking up on key words
Key Requirements
High school graduate or GED
2-3 years engine or mechanical experience
Experienced with electronic parts lookup systems
Husqvarna University bronze certification within 12 months
Husqvarna University silver & gold certification within 24 months
Customer Service and product training within 3 months