Customer Technical Support Specialist (command Centre) - Invitro-diagnostics

Danaher Corp

Gauteng, South Africa
Base: not specified; bonus/equity: 10% on target b...
Onsite
National diploma in medical technology
Bachelor's degree in bio medical science or science
3-5 years customer service experience
Danaher Corp is seeking a Customer Technical Support Specialist for Beckman Coulter Diagnostics in Gauteng, South Africa. The role focuses on providing exceptional telephonic customer service and technical support for diagnostic products

Job Summary

  • The Customer Technical Support Specialist serves as the first point of contact for internal and external customers, providing professional technical and application support for Beckman Coulter products.
  • This role involves troubleshooting mechanical, electronic, analytical, software, and data issues while maintaining effective communication to resolve customer inquiries efficiently.
  • The position offers a comprehensive benefits package including paid time off, medical insurance, pension, group life, and employee bursaries alongside a potential 10% target bonus.

Matching Summary

Match Score: 85

Danaher Corp is seeking a Customer Technical Support Specialist for Beckman Coulter Diagnostics in Gauteng, South Africa. The role focuses on providing exceptional telephonic customer service and technical support for diagnostic products.

Salary

Base: Not specified; Bonus/Equity: 10% on Target bonus/incentive pay available; Benefits: Comprehensive package including medical, pension, Group Life, Scholar, and Employee Bursaries

Skills & Requirements

Must-have

  • National Diploma in Medical Technology
  • Bachelor's degree in Bio Medical Science or Science
  • 3-5 years customer service experience
  • Microsoft Office proficiency
  • Scientific terminology knowledge

Nice-to-have

  • Beckman Coulter instrumentation experience
  • Diagnostic troubleshooting principles
  • Multilingual skills particularly English
  • Analytical problem solving skills
  • Process improvement project participation

Key Requirements

  • National Diploma in Medical Technology minimum
  • Bachelor's degree in Science field
  • 3-5 years customer service experience preferred
  • Experience with Beckman Coulter Instrumentation
  • Ability to interpret technical instructions

Work Rights

Not specified

Tailored Resume

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