Service Desk Technician Ii

Materion

Elmore, OH, United States
It user support and troubleshooting
Pc and peripheral equipment maintenance
First-level network administration support
The IT Service Help Desk Technician II provides IT support over the phone and in person to non-technical end-users and performs basic device support independently

Job Summary

  • The IT Service Help Desk Technician II provides IT support over the phone and in person to non-technical end-users and performs basic device support independently.
  • This role involves installing, assessing, troubleshooting, maintaining, repairing, and upgrading computers and equipment, while providing exceptional customer service.
  • The position offers exposure to a wide variety of products and services and requires working within an ITSM environment with Service Level Agreements.

Matching Summary

The IT Service Help Desk Technician II provides IT support over the phone and in person to non-technical end-users and performs basic device support independently.

Skills & Requirements

Must-have

  • IT user support and troubleshooting
  • PC and peripheral equipment maintenance
  • First-level network administration support
  • Customer support over the phone
  • Ticketing system and email monitoring

Nice-to-have

  • Strong verbal and written communication
  • Ability to work under pressure
  • Team player with interpersonal skills
  • Self-motivated and well organized
  • Experience troubleshooting Windows environment

Key Requirements

  • Associate Degree or college diploma in process or 5 years IT Support experience
  • Minimum 2 years IT Support/Service Desk experience
  • Preferred 3 years IT Support/Service Desk experience
  • Knowledge of standard business desktop software and hardware
  • Experience with PC or network administration
  • US Citizenship or equivalent export compliance eligibility

Work Rights

Must have US citizenship or equivalent export compliance eligibility

Tailored Resume

Cover Letter