Gorgias is building a unified AI agent platform that transforms ecommerce through conversational commerce, making shopping more natural and connected
Job Summary
Gorgias is building a unified AI agent platform that transforms ecommerce through conversational commerce, making shopping more natural and connected.
As an Enterprise Customer Success Manager, you will own a portfolio of ~40 strategic enterprise customers, driving product adoption, operational impact, and long-term partnerships.
The company fosters a culture of AI innovation, continuous learning, and inclusivity, providing premium AI tools and encouraging knowledge sharing across teams.
Matching Summary
Gorgias is building a unified AI agent platform that transforms ecommerce through conversational commerce, making shopping more natural and connected.
Skills & Requirements
Must-have
Managing complex enterprise customers
Driving product adoption and automation
Customer retention and risk management
Cross-functional collaboration
Strategic account planning and QBRs
Nice-to-have
Experience with ecommerce or support operations
Passionate about AI and technology
Highly ownership-driven and curious
Strong project management skills
Ability to influence without authority
Key Requirements
5+ years in Customer Success or similar
Experience managing complex enterprise accounts
Strong project management and problem-solving skills