Customer Success Management Digital Touch Manager

Aspen Technology

**
5 years experience designing digital platforms
3 years management experience developing teams
Proven track record leading digital touch projects
** Aspen Technology is seeking a Customer Success Management Digital Touch Manager to develop a scalable digital customer success program aimed at enhancing customer engagement and reducing attrition. The role requires strong analytical skills, a background in digital platforms, and management experience to drive efficiencies and improve customer outcomes. **

Job Summary

  • The role focuses on developing a scalable digital customer success program using an in-house early warning system to proactively address customer needs.
  • You will design data-driven approaches utilizing customer health metrics and product usage to mitigate attrition risks and drive revenue retention.
  • The position requires building automation for the end-to-end customer journey to identify at-risk accounts and execute proactive digital engagements without direct human intervention.

Matching Summary

Match Score: 75

** Aspen Technology is seeking a Customer Success Management Digital Touch Manager to develop a scalable digital customer success program aimed at enhancing customer engagement and reducing attrition. The role requires strong analytical skills, a background in digital platforms, and management experience to drive efficiencies and improve customer outcomes. **

Skills & Requirements

Must-have

  • 5 years experience designing digital platforms
  • 3 years management experience developing teams
  • Proven track record leading digital touch projects
  • Data-driven approach to customer health metrics
  • Experience with CRM tools or equivalent

Nice-to-have

  • Excellent organizational and time management skills
  • Broad understanding of emerging technology trends
  • Ability to work under pressure and prioritize effectively
  • Collaborative cross-functional partnership skills

Key Requirements

  • Bachelor's degree in engineering, computer science, business, or related field
  • Minimum 5 years experience in similar role designing digital platforms
  • Minimum 3 years management experience developing a team

Work Rights

Not specified

Tailored Resume

Cover Letter