The Customer Care Advocate I serves as the primary contact for orders, quotes, product questions, and various customer inquiries
Job Summary
The Customer Care Advocate I serves as the primary contact for orders, quotes, product questions, and various customer inquiries.
This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness while handling escalations autonomously.
Join a forward-thinking global team dedicated to creating customer loyalty and delivering solutions in every step of the customer journey.
Matching Summary
The Customer Care Advocate I serves as the primary contact for orders, quotes, product questions, and various customer inquiries.
Skills & Requirements
Must-have
High School diploma required
45+ words per minute typing speed
SharePoint and MS Teams proficiency
Nice-to-have
Two years of customer care experience
Oracle or SAP ERP system knowledge
Salesforce or Microsoft Dynamics CRM experience
Mechanical or technical aptitude preferred
Patience and approachability with team members
Key Requirements
High School diploma
Approximately two years of professional customer care experience