This role involves leading the Fairmont Gold team to deliver unparalleled luxury and personalized curated guest experiences within an exclusive hotel-within-a-hotel environment
Job Summary
This role involves leading the Fairmont Gold team to deliver unparalleled luxury and personalized curated guest experiences within an exclusive hotel-within-a-hotel environment.
The position requires managing all front desk duties including accurate charge posting, reservation auditing, and providing exceptional concierge information for local attractions and events.
Employees receive a comprehensive benefits package including mental health support up to $5,000/year, a defined contribution pension plan with employer matching, and global travel discounts.
Matching Summary
This role involves leading the Fairmont Gold team to deliver unparalleled luxury and personalized curated guest experiences within an exclusive hotel-within-a-hotel environment.
Salary
Base: $42,500 - $63,000 CAD Gross Annually; Bonus/Equity: Not specified; Benefits: Comprehensive medical, vision, dental, pension matching up to 5%, mental health support
Skills & Requirements
Must-have
Front Desk supervisory experience
Micros-Opera property management system
Guest recovery and service excellence
Shift work availability including weekends
Physical ability to lift 30 lbs
Nice-to-have
Royal Service experience
Recent hospitality program graduate
Innovative problem-solving skills
Strong interpersonal communication
Diversity and inclusion commitment
Key Requirements
Minimum 1 year Front Desk supervisory experience
ProServe certification required for alcohol service