Digital Services Hotline Technician

BW Forsyth PartnersT LLC

Three years machine troubleshooting experience
Proficiency in siemens rockwell bosch omron software
Ability to vpn into customer machines
The hotline technician will utilize technical knowledge to support product lines by resolving customer issues and assisting field service technicians

Job Summary

  • The hotline technician will utilize technical knowledge to support product lines by resolving customer issues and assisting field service technicians.
  • This role involves evaluating, implementing, and testing new technology while providing urgent breakdown support for component replacements.
  • The position requires documenting customer issues in a CRM system to develop equipment history files for future troubleshooting.

Matching Summary

The hotline technician will utilize technical knowledge to support product lines by resolving customer issues and assisting field service technicians.

Skills & Requirements

Must-have

  • Three years machine troubleshooting experience
  • Proficiency in Siemens Rockwell Bosch Omron software
  • Ability to VPN into customer machines
  • Knowledge of mechanical pneumatic and control systems
  • Experience loading HMIs drives and PLCs

Nice-to-have

  • Customer focus and relationship building skills
  • Continuous improvement mindset
  • Proactive communication with engineering teams
  • Willingness to travel up to 10 percent

Key Requirements

  • Two-year associate degree or high school diploma
  • Expert in controls and processes for one product line
  • Three years of machine troubleshooting experience

Work Rights

Not specified

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