The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication
Job Summary
The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication.
Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools.
We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
Matching Summary
The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication.
Skills & Requirements
Must-have
addressing customer enquiries
order processing
resolving general complaints
first line technical assistance
handle customer orders
maintain client account records
document technical problems
Nice-to-have
prioritize customer needs
proactive mindset
creative solutions
out of the box thinking
team environment
collaboration
innovative ideas
Key Requirements
Minimum of 2 years of related experience
Has broad knowledge of routines and procedures
Has completed vocational training or obtained equivalent experience