Job Summary

• Responsible for the daily supervision of service agents and ensuring service performance goals and metrics are met.
• Analyze indicator reports, develop actions for improvement, and conduct team meetings to promote company values.
• Offers career and development opportunities, partnerships with companies for exclusive discounts, and a comprehensive benefits package including transportation, meal vouchers, life insurance, medical, dental, and childcare assistance.

Matching Summary

Skills & Requirements

Key Requirements

• Experience in leadership
• Call center experience
• Financial/banking operations experience
• Effective communication
• Excel intermediate

Work Rights