This person will be responsible for answering customers´ inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team
Job Summary
This person will be responsible for answering customers´ inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team.
At Global Blue, you’ll enjoy being part of a large international multicultural company with career opportunities abroad and a flexible work environment balancing remote and office work.
Global Blue fosters career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit.
Matching Summary
This person will be responsible for answering customers´ inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team.
Skills & Requirements
Must-have
Customer service in foreign languages
Communication via phone and written
Use of contact logging software
Maintaining KPIs and SLAs
PC literate with MS Office experience
Nice-to-have
Team player
Good analytical skills
Ability to handle stress
Multi-tasking
Experience with Salesforce
Customer oriented
Attention to detail and accuracy
Key Requirements
Previous experience in Customer Service
Fluent English (intermediate / upper-intermediate)