The Customer Service Coordinator plays a key role in delivering outstanding customer service by providing support and guidance on export and import shipments
Job Summary
The Customer Service Coordinator plays a key role in delivering outstanding customer service by providing support and guidance on export and import shipments.
This position focuses on addressing the specific needs and expectations of customers while adhering to established policies and standards.
CMA CGM Montreal is looking for an Customer Service Coordinator to join our Team - driven, problem solving, Customer Centric candidates who thrive in a fast-paced environment are welcome!
Matching Summary
The Customer Service Coordinator plays a key role in delivering outstanding customer service by providing support and guidance on export and import shipments.
Skills & Requirements
Must-have
Address customer inquiries
Resolve issues efficiently
Respond within agreed SLA
Assist with documentation
Provide shipment status updates
Coordinate with internal teams
Promote digital platforms
Nice-to-have
Customer-centric mindset
Thrive in fast-paced environment
Build strong relationships
Key Requirements
At least one year experience in shipping, logistics, or transportation
Fluent in written and spoken English and French
Proficiency in Salesforce software an asset
University degree and transportation certificate an asset