Customer Experience Manager (Volvo)

WEARNES AUTOMOTIVE PTE. LTD.

Singapore
**
Develop customer experience strategies
Manage service department customer journey
Lead and coach customer facing personnel
** Wearnes Automotive Pte. Ltd. is seeking a Customer Experience Manager to enhance customer interactions within their service department for Volvo. The ideal candidate should have extensive experience in customer service, preferably in a premium or luxury environment, and possess strong leadership abilities. **

Job Summary

  • The role involves developing and implementing comprehensive customer experience strategies to enhance the overall service journey.
  • Candidates will lead, coach, and manage all customer-facing personnel to ensure consistent delivery of Volvo's brand standards.
  • Success in this position requires resolving customer issues efficiently while tracking key performance indicators for satisfaction and retention.

Matching Summary

Match Score: 75

** Wearnes Automotive Pte. Ltd. is seeking a Customer Experience Manager to enhance customer interactions within their service department for Volvo. The ideal candidate should have extensive experience in customer service, preferably in a premium or luxury environment, and possess strong leadership abilities. **

Skills & Requirements

Must-have

  • Develop customer experience strategies
  • Manage service department customer journey
  • Lead and coach customer facing personnel
  • Track KPIs for satisfaction and retention
  • Handle annual Retail Audit compliance

Nice-to-have

  • Experience in premium or luxury brand environment
  • Strong analytical skills with passion for automobiles
  • Process-oriented mindset with continuous improvement focus
  • Ability to multitask in fast-paced environments

Key Requirements

  • Minimum Degree qualifications
  • 5–8 years of experience in customer service or automotive retail
  • 2–3 years in a supervisory or managerial role
  • Valid Class 3 driving licence

Work Rights

Not specified

Tailored Resume

Cover Letter