After Sales Technical Support & Training Instructor - Baoli Emea

Baoli EMEA

Lainate, Italy
Fully remote
Technical issue resolution
Product support improvement
Warranty case management
Baoli EMEA is seeking an After Sales Technical Support & Training Instructor to enhance their product support and service quality across Europe, the Middle East, and Africa. The position emphasizes collaboration and communication with internal teams and external network partners, requiring strong technical expertise and customer service skills

Job Summary

  • This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio.
  • We are a small, but growing team in which you have the chance to have a real impact on customer satisfaction, to implement your ideas, to personally grow and to jointly shape the future of Baoli EMEA.
  • We offer possibilities for regular remote work, attractive compensations & employee benefits, chances to learn new professional skills, a canteen with company subsidized prices, an open and friendly working environment.

Matching Summary

Match Score: 85

Baoli EMEA is seeking an After Sales Technical Support & Training Instructor to enhance their product support and service quality across Europe, the Middle East, and Africa. The position emphasizes collaboration and communication with internal teams and external network partners, requiring strong technical expertise and customer service skills.

Skills & Requirements

Must-have

  • Technical issue resolution
  • Product support improvement
  • Warranty case management
  • Field action coordination
  • Network partner collaboration
  • English fluency

Nice-to-have

  • Hands-on mentality
  • Solution-driven approach
  • Proactive and persistent nature
  • Open and friendly demeanor

Key Requirements

  • Certified technician or engineering degree
  • Experience in customer service
  • Good analytical skills
  • Team player

Work Rights

Not specified

Tailored Resume

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