The role provides strategic and operational support to the Customer Experience leadership team to ensure excellence in the employee journey
Job Summary
The role provides strategic and operational support to the Customer Experience leadership team to ensure excellence in the employee journey.
Responsibilities include conducting periodic site inspections, managing facility vendors, and analyzing satisfaction indicators like NPS and organizational climate.
The position requires transforming operational data into strategic insights through executive reports and dashboards while fostering a positive corporate culture.
Matching Summary
The role provides strategic and operational support to the Customer Experience leadership team to ensure excellence in the employee journey.
Skills & Requirements
Must-have
Facilities Management experience
Vendor management for cleaning and maintenance
KPI monitoring and data analysis
CRM systems knowledge
Google Sheets proficiency
Nice-to-have
Advanced dashboard creation skills
Corporate hospitality background
Event coordination experience
Executive support capabilities
Intermediate Spanish language skills
Key Requirements
Bachelor's degree in Administration, Communication, Marketing, Psychology, or Hospitality
Proven experience in Facilities Management with vendor oversight
Experience in Employee Experience (EX) or corporate operations