Head Of Customer Engagement, Global Ce&o

Biogen

Global omnichannel transformation leadership
Digital and social media strategy
Matrix leadership and collaboration
As the Head of Customer Engagement, you will spearhead the transformation of Biogen’s global customer engagement vision and roadmap, enhancing omnichannel, digital, and social capabilities across priority therapeutic areas

Job Summary

  • As the Head of Customer Engagement, you will spearhead the transformation of Biogen’s global customer engagement vision and roadmap, enhancing omnichannel, digital, and social capabilities across priority therapeutic areas.
  • You will lead and motivate a dynamic team to achieve end-to-end omnichannel and digital excellence, fostering continuous innovation and strengthening social media strategies.
  • Biogen provides a stable and resourceful environment where individual contributions make a significant impact, promoting learning, growth, inclusion, and belonging.

Matching Summary

As the Head of Customer Engagement, you will spearhead the transformation of Biogen’s global customer engagement vision and roadmap, enhancing omnichannel, digital, and social capabilities across priority therapeutic areas.

Skills & Requirements

Must-have

  • Global omnichannel transformation leadership
  • Digital and social media strategy
  • Matrix leadership and collaboration
  • Customer experience measurement and KPIs
  • Change management expertise
  • Pharmaceutical or biotechnology industry experience

Nice-to-have

  • Innovative thinking and problem-solving
  • Strong personal presence and communication
  • Continuous improvement philosophy
  • Collaborative and strategic mindset
  • Global cross-functional team collaboration

Key Requirements

  • Minimum 15+ years pharmaceutical or biotech experience
  • BA/BS degree required; MBA preferred
  • Senior/executive level omnichannel and digital experience
  • Proven change management and leadership skills
  • Fluent English; additional languages beneficial

Work Rights

Not specified

Tailored Resume

Cover Letter