Member Experience Officer

Macquarie University Sport and Aquatic Centre

Macquarie Park, New South Wales, Australia
Front-line customer facing role
Achieving sales targets
Customer experience
Provide a consistent and high level of service to members and guests to drive acquisition and member retention

Job Summary

  • Provide a consistent and high level of service to members and guests to drive acquisition and member retention.
  • The role requires a criminal history check, First Aid and CPR certificate, and standard work hours will require you to be available on weekends, early mornings and evenings.
  • Benefits include complementary gym access, staff wellbeing programs, and discounted corporate health insurance.

Matching Summary

Provide a consistent and high level of service to members and guests to drive acquisition and member retention.

Skills & Requirements

Must-have

  • front-line customer facing role
  • achieving sales targets
  • customer experience
  • Microsoft Office proficiency
  • weekend and evening availability

Nice-to-have

  • continuous improvement
  • team-oriented organisation
  • flexible work arrangements

Key Requirements

  • Proven experience in a front-line customer facing role
  • Demonstrated success in achieving sales targets
  • Proven record of accomplishment in customer experience
  • Well-developed interpersonal and communication skills
  • Excellent organisational and time management skills
  • Proficient skills in Microsoft Office applications
  • Criminal history check
  • First Aid and CPR certificate

Work Rights

Not specified

Tailored Resume

Cover Letter