Senior Product Support Operations Representative

Caterpillar Inc.

Yokohama, Japan
Onsite
Product support operations strategies
Dealer capability development
Service operations improvements
The key role of a Senior Product Support Operations Representative (PSOR) is to work with Caterpillar dealers to deliver Differentiated Dealer Capabilities, drive process improvement, lead strategic project and execute Product Support (Parts and Service) Operations related strategies supporting our customers

Job Summary

  • The key role of a Senior Product Support Operations Representative (PSOR) is to work with Caterpillar dealers to deliver Differentiated Dealer Capabilities, drive process improvement, lead strategic project and execute Product Support (Parts and Service) Operations related strategies supporting our customers.
  • Key responsibilities will include, but not limited to: Lead and deliver Differentiated Dealer Capabilities differentiated dealer capabilities (Fundamental and Industry-specific) Lead key initiatives/Workstreams such as Services Commitment implementation and deliver key enablers.
  • Your career and development are important to us. On top of your field assignment, there are additional learning and development programs to help you develop a strong technical foundation, business and commercial acumen, key skills and capabilities for you to be successful in your career with Caterpillar.

Matching Summary

The key role of a Senior Product Support Operations Representative (PSOR) is to work with Caterpillar dealers to deliver Differentiated Dealer Capabilities, drive process improvement, lead strategic project and execute Product Support (Parts and Service) Operations related strategies supporting our customers.

Skills & Requirements

Must-have

  • Product Support Operations strategies
  • Dealer Capability development
  • Service Operations improvements
  • Business planning for dealers
  • Human performance capability assessment
  • New product and service rollout support

Nice-to-have

  • Customer & Service Orientation
  • Problem Solving, Judgment & Change Enablement
  • Analytical & Business Thinking
  • Communication, Collaboration & Consulting Skills
  • Intellectual curiosity to learn

Key Requirements

  • English and Japanese language capability at business level
  • Willingness to travel up to 50%

Work Rights

Not specified

Tailored Resume

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