Customer Service Specialist – Categorie Protette (l.68/99) | Assistenza Clienti
Diversey
Fluent italian language skills
Experience in customer service roles
Familiarity with sap mm/sd modules
This role serves as the primary point of contact for clients, providing direct technical assistance and operational support via phone and digital tools
Job Summary
This role serves as the primary point of contact for clients, providing direct technical assistance and operational support via phone and digital tools.
Candidates will be responsible for managing orders in SAP, analyzing customer issues, and coordinating with technical teams for on-site interventions when necessary.
The position offers comprehensive training on TASKI machines and other products, along with clear career growth paths within a collaborative international environment.
Matching Summary
This role serves as the primary point of contact for clients, providing direct technical assistance and operational support via phone and digital tools.
Skills & Requirements
Must-have
Fluent Italian language skills
Experience in customer service roles
Familiarity with SAP MM/SD modules
Basic understanding of electrical and hydraulic systems
Ability to manage high-pressure situations
Nice-to-have
English language proficiency
Experience with Salesforce CRM
Knowledge of Excel Pivot tables and VLOOKUP
Proactive problem-solving approach
Interest in professional machinery technology
Key Requirements
Must belong to Protected Categories (L.68/99)
Italian fluency required
Prior experience in technical customer service preferred
Work Rights
Must be eligible under L.68/99 protected categories