Technology Service Analyst (d/m/w) Im Team Tech Lounge Deutschland
Deutsche Bank
Frankfurt, Germany
Not specified; not specified; flexible working mod...
Hybrid
Servicenow ticket management
Windows mac os ios android support
Microsoft 365 expertise
This role provides First-Level IT support across 17 locations in Germany for approximately 55,000 employees of Deutsche Bank
Job Summary
This role provides First-Level IT support across 17 locations in Germany for approximately 55,000 employees of Deutsche Bank.
The Technology Service Analyst is responsible for processing incident tickets via ServiceNow and conducting root cause analysis for major outages.
Candidates must possess a completed vocational training as an IT specialist or equivalent qualification with several years of experience in L1/L2 support.
Matching Summary
This role provides First-Level IT support across 17 locations in Germany for approximately 55,000 employees of Deutsche Bank.
Salary
Not specified; Not specified; Flexible working models including part-time and hybrid options offered
Skills & Requirements
Must-have
ServiceNow ticket management
Windows Mac OS iOS Android support
Microsoft 365 expertise
TCP/IP DNS DHCP network knowledge
German and English language fluency
Nice-to-have
ITIL v3 Foundation certification
Strong problem-solving skills
Global team collaboration experience
Technical curiosity and initiative
Customer-oriented service mindset
Key Requirements
Vocational training as Fachinformatiker Systemintegration
Several years of experience in IT Service Support
Very good German and fluent English language skills