Duty Manager - Night Shift

Four Seasons

Shenzhen, China
Front desk management
Guest services supervision
Opera system proficiency
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
  • The Duty Manager supervises front desk activities, ensures communication and problem resolution across shifts, and personally handles guest relocations and complaints with professionalism.
  • The company offers competitive salary, comprehensive benefits, excellent training and development opportunities, and complimentary accommodation and employee services.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.

Skills & Requirements

Must-have

  • Front Desk Management
  • Guest Services Supervision
  • Opera System Proficiency
  • Financial and Credit Procedures
  • Bilingual English and Mandarin Communication
  • Customer Complaint Resolution

Nice-to-have

  • Multilingual Skills
  • Strong Leadership Abilities
  • Knowledge of Executive Floor and Concierge
  • Excellent Training and Development Opportunities
  • Complimentary Employee Benefits

Key Requirements

  • Diploma in Hospitality or Tourism Management
  • 2-3 years luxury hotel management experience
  • Excellent written and verbal English and Mandarin
  • Familiarity with Opera system
  • Management experience in luxury hotels

Work Rights

Not specified

Tailored Resume

Cover Letter