Product Support Specialist With Legal Tracker

Thomson Reuters

Gdansk, Poland
Base: 67,900 pln - 126,100 pln; bonus/equity: annu...
Hybrid
Product support via phone and email
Troubleshoot and test customer issues
Deliver user training sessions
Deliver high-quality product support and training to Legal Tracker users, primarily across the EMEA region

Job Summary

  • Deliver high-quality product support and training to Legal Tracker users, primarily across the EMEA region.
  • Investigate, troubleshoot, and test customer-reported issues and product defects, while advising users on best practices.
  • Thomson Reuters offers a hybrid work model, flexibility, career development, competitive benefits, and a culture focused on inclusion and social impact.

Matching Summary

Deliver high-quality product support and training to Legal Tracker users, primarily across the EMEA region.

Salary

Base: 67,900 PLN - 126,100 PLN; Bonus/Equity: Annual Bonus based on performance; Benefits: Comprehensive benefit plans

Skills & Requirements

Must-have

  • Product support via phone and email
  • Troubleshoot and test customer issues
  • Deliver user training sessions
  • Fluent written and spoken English
  • 1 year customer service experience

Nice-to-have

  • Legal terminology and processes
  • Business applications and databases
  • Customer retention focus
  • Continuous improvement initiatives

Key Requirements

  • Minimum 1 year experience in customer service
  • Fluent English
  • Ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter