Help Desk Agent

AtkinsRealis UK

Riyadh, Saudi Arabia
Manage client service requests
Provide prompt resolution
Accurately document records
Manage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins

Job Summary

  • Manage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • SNC-Lavalin seeks to hire individuals with diverse characteristics, backgrounds and perspectives.

Matching Summary

Manage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins.

Skills & Requirements

Must-have

  • Manage client service requests
  • Provide prompt resolution
  • Accurately document records
  • Communicate with customers
  • Proficient personal computer skills
  • Excellent communication skills

Nice-to-have

  • Maintain diplomacy and tact
  • Adapt to a flexible schedule
  • Work in a team fostered environment
  • Work in a multi-tasked environment

Key Requirements

  • High School Diploma or GED
  • Equivalent relevant work experience
  • Previous customer service experience
  • Previous call center experience
  • Bi-lingual (English and Arabic) advantage
  • Knowledge in SAP advantage

Work Rights

Not specified

Tailored Resume

Cover Letter