Guest Services Representative

Land Rover Charlotte

Charlotte, North Carolina, US
Customer traffic recording
Sales process metrics production
Guest services procedures
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls courteously, directs calls and customers, and manages various logs.
  • Provides a warm, positive and happy environment for Guests, their children and fellow teammates, and helps maintain a clean and comfortable environment.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Customer traffic recording
  • Sales process metrics production
  • Guest services procedures
  • Phone call management
  • Dealership software data entry
  • Showroom guest interaction

Nice-to-have

  • Positive and happy environment
  • Servant leadership
  • Teamwork through trust and respect
  • Commitment to customer enthusiasm

Key Requirements

  • High School Diploma
  • Up to 3 years of work experience
  • Previous customer service experience
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

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