As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, account maintenance, and process applications for credit products, while also completing Financial Health Checks.
The role requires you to provide options for customers through education and demonstration of in-branch technology and digital banking options, and problem-solve effectively.
Matching Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
Demonstrate in-branch technology
Provide effective solutions
Work in a busy retail environment
Nice-to-have
Financial wellbeing focus
Holistic customer solutions
Championing processes and procedures
Risk-adverse culture champion
Key Requirements
Proven experience delivering exceptional Customer Service
Excellent communication skills
Ability to articulate financial terms clearly
Ability to ask the right questions
Genuine interest in building a career with CommBank